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Frequently Asked Questions

You may contact us at:

Office Telephone #:   8732255 and 8756635
Globe Mobile #:   09178094621
SUN Mobile #:   09228801190

Or message us at:

Email address:   [email protected]
Facebook:   @hapihomesofficial
Instagram:   @hapihomesofficial

Yes, we have showrooms in Las Piñas and Cavite. Items listed in this site may not be available in the said showrooms. For inquiries or if you would like to know if actual items are displayed in the showrooms, you may contact us.

Please send us an email with your company name or personal name, address, contact numbers, the quantity of items to be purchased, and the model name of the respective items. We will try to facilitate discounts based on your order quantity and total amount.

  • Credit Card or Paypal
  • Bank Deposit (BDO or BPI)
  • COD (Cash on Delivery)

For customers with delivery addresses within NCR; purchases worth 10,000 and above are FREE. For lower purchase amounts, please check our delivery rates.

For purchases outside NCR, please check our delivery rates.

Items that are available may be delivered in 2-30 business days, depending on your chosen shipping option.

Items that are not available will be delivered upon our verification. Please contact us for further details.

Business days are counted from Mondays to Fridays. Saturdays, Sundays and holidays are not considered as regular business days. In case of changes or longer delivery lead times, we will immediately contact you.

We may only guarantee the delivery date as we do not have control over delivery concerns such as traffic, road blockages, bad weather, and the like. We kindly request customers to have someone ready to receive the items based on the delivery schedule. Our delivery team will inform you at the start of their delivery route of their routing estimates.

We allow regular items to be returned due to factory defects within 3 days from date of delivery, including the weekend. Please check items thoroughly upon delivery to avoid delays and returns. In case the 3-day limit lapses, we will still try our best to entertain item defects, misplaced parts, or other concerns for a fee. Please contact us for further assistance regarding this matter.

Also, you may look at our returns policy here for more clarification.

Most of the furniture we sell is easy to assemble and anybody can do it basing from the manual that comes with the item. In case you would like items to be assembled on another date, we can provide assembler service for a minimal fee for orders within NCR. Please contact us for further assistance regarding this matter.

We allow order cancellations 3 days before declared delivery date (If Friday is delivery date, we allow cancellations only up to Tuesday only) If items have been declared as available regular items.

We do not allow cancellations on quoted orders, made-to-order items, and other purchases with special arrangements. We reserve the right to determine whether refunds and cancellations will be honored, depending on the circumstances.

Delivery Policies

We pre-schedule deliveries based on items, traffic and location.

It is your responsibility to ensure that all furniture items will fit through all doorways, up stairwells, down halls, and around corners into the desired location. Please notify us of any special requirements in order to complete your delivery. This includes, but is not limited to, small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, proof of insurance for high rise and condominium buildings and service elevator reservations. Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery will be charged the appropriate fees.

An authorized adult must be home during your scheduled delivery window to accept and inspect your items and sign the delivery ticket.

Payment and Pricing

To completely process your orders, full payment for your order is required.

We accept cash payment thru bank deposit or remittance, credit card, and check payment. For cash payment, please facilitate full payment upon order confirmation thru bank deposit or remittance. Once deposited, please coordinate with us and send the deposit slips before we will completely process the orders.

For credit card payments, you may pay conveniently using credit card or PayPal through www.hapihomes.ph

For check payments, check must be cleared prior to delivery.

Term payments for corporations may be entertained. Please contact us for further assistance.

Returns Policy

Please carefully examine each piece of your furniture upon delivery. Quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect your item upon arrival. If any damage has occurred, please contact or email us within 3 days of delivery. We will be happy to correct the issue.

Returns may only be approved for the following reasons:
1. DEFECTIVE ITEMS

  • Upon delivery or arrival of the items, we strongly require customers or its representatives to carefully inspect the items for any functional damages, factory defects and note it on the receipt.
  • If there are damages upon delivery, KINDLY email us the picture of the damage item to: [email protected]

 

2. WRONG PRODUCT DELIVERED

  • Kindly email us the picture of wrong product and the receipt or proof of purchase

 

Additional Notes:

  • Damage incurred due to misuse of the items is not covered by warranty/returns policy.
  • Change of mind regarding the purchase made does not entitle the customer for refund or exchange under Republic Act 7394.

 

To be eligible for a return, your purchase must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Needs to have the receipt or proof of purchase.

 

How to return:
Contact us at [email protected]

And ship your item along with the receipt or proof of purchase to: Warehouse 4 Las Piñas Commercial Complex, #30 Alabang Zapote Rd. Talon 1, Las Piñas City

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