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Return and Adjusments Policy

Return and Adjusments Policy

Return and Adjusments Policy

Hapihomes offers a 7-day return policy from the date of delivery or pickup. Items must be returned at the customer’s expense. Once received and approved by our warehouse team, store credit will be issued.

  • Delivery and pickup fees are non-refundable
  • A restocking fee of 20% or ₱1,000 (whichever is higher) applies
  • Returns may be declined if items show misuse, damage, or improper handling

Return Eligibility (ALL required):

  • Item is in original packaging
  • Unused, unassembled, and unmodified
  • Original sales invoice is provided
  • Approved Return Authorization (RA)

Non-Returnable Items:

  • Sale or clearance items
  • Gift certificates
  • Customized or made-to-order items 
  • Items marked “Non-Returnable” or “Self-Assembly”
  • Items already picked up, inspected, assembled, altered, or returned without packaging/RA

Valid Reasons for Return (subject to QC approval):

  • Defective item (must be reported upon delivery or pickup)
  • Incorrect item delivered
  • Item significantly differs from description

Invalid Return Reasons:

  • Change of mind
  • Incorrect size, color, or preference
  • Failure to inspect upon delivery

How to Request a Return:

  1. Submit a request with your order number and reason
  2. Review within 3–5 business days
  3. If approved, ship back the item or request paid pickup
  4. QC inspection within 3–7 business days
  5. Store credit issued upon approval

Fees & Refund Processing:

  • Restocking fee: 20% or ₱1,000 (whichever is higher)
  • Delivery/pickup fees are non-refundable

  • Refund timelines:

    • Cash: up to 30 business days
    • Card/Online: up to 45 business days
    • GCash: store credit only

Loyalty Points Adjustment:

If a purchase that earned loyalty points is returned, canceled, or refunded, the corresponding points or credits will be automatically deducted from the customer’s loyalty account. Hapihomes reserves the right to adjust points to maintain accurate balances.

Warranty Disclaimer:

Warranty does not cover normal wear and tear, misuse, or damage due to improper assembly or handling. Items that have been assembled are no longer eligible for return or exchange unless a factory defect is confirmed.

Consumer Notice:

In accordance with Republic Act No. 7394, change of mind is not a valid reason for return or exchange.